Refund policy

Maevé is not responsible for delays resulting from incorrect information supplied by the customer.

Due to the personal and hygiene-sensitive nature of wigs, Maevé does not accept returns or exchanges simply because a customer has changed their mind, selected the wrong colour or length, or no longer wants the item, subject to any rights available under applicable South African consumer law.

Please carefully review the product description, colour, length and photographs before placing your order.

For hygiene reasons, wigs that have been worn, installed, cut, washed, brushed, styled, altered or otherwise used cannot be returned as an unwanted item.

DEFECTIVE OR INCORRECT ITEMS

If you receive a product that is defective, damaged or different from the item you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• Clear photographs/videos of the issue
• Photographs of the packaging
• A description of the issue

Please do not wash, cut, install, style or otherwise alter the wig before contacting us regarding a potential issue.

Nothing in this policy limits any consumer rights that cannot legally be excluded under South African law.